Some questions we get asked often

Here are some answers to the most common ones.

Which countries do you ship to?

We ship to wherever you want as long as it's on planet earth.

In more boring terms, we ship internationally.

Can you deliver to a PO box address?

Because of the good's nature we require a signature upon delivery, which unfortunately makes delivery to a PO Box address impossible.

Will I be charged duties and taxes?

All taxes and duties are included in the final price for EU deliveries, so no surprises at arrival.

If you're based elsewhere you might be charged taxes and duties upon delivery.

Can you help me create my own piece?

For sure! Let’s make something stunning, together. We love it when brilliant minds come together to create beautiful designs.

You can schedule a virtual appointment with one of our experts.

Will I be charged duties and taxes?

All taxes and duties are included in the final price for EU deliveries, so no surprises at arrival.

If you're based elsewhere you might be charged taxes and duties upon delivery.

Does Parnusée jewelry come with a warranty?

Our jewelry is designed to last a lifetime; but for peace of mind, it comes with a lifetime warranty.

‍Click here to find out all about our warranty.

When will my order arrive?

All of Parnussée's jewelry is made to order. It takes us 7 to 10 working days to make your jewelry - longer if it’s a bespoke or customized piece. Can’t wait that long? Contact us and we’ll do our best to speed up the process.

Once your piece has left our hands, it should be in yours within 1 - 14 business days (depending on where in the world you want your piece deliverd).

Where's my parcel?

We use either DHL, UPS or FedEx for all our orders. You can track your order anytime with the tacking link we've provided.

If it says your order has been delivered but it’s not with you, please contact us and we’ll get on the case.

Can I change/cancel my order?

Have a change of heart? We’ve got you covered. Simply fill out our after sales customer service from. and we'll get your inquiry sorted right away.

In other words... if you're really, really sure, we'll be happy to cancel your order or make changes. We're cool like that.

What is your return policy?

If you change your mind within 14 days of receiving an order, return it for a full refund, as long as it’s unworn and unmarked.

The easiest way to get a refund is by filling out the return and exchange form.

Custom designs and specially ordered items are non-refundable, and can't be exchanged either.

How do I return an item?

To request a return, simply fill out the returns and exchange form and we will send you return instructions.

Are returns complimentary?

Provided your jewelry is returned to us in its original condition, we will happily refund you the full amount minus the cost of shipping.

Can I return a bespoke/customized item?

Custom designs and specially ordered items are non-refundable, and can't be exchanged either (unless the item is faulty).

When will I receive my refund?

Once we’ve received your return we’ll be in touch to let you know it’s been processed. Please note, it can take up to 5-10 business days for us to process your return.

What is your exchange policy?

We’re only happy if you’re happy. If your order didn’t quite hit the mark, let us know and we’ll arrange an exchange immediately, as long as you’re happy to pay the additional delivery costs.

Simply fill out the returns and exchange form to start the exchange process.

What can I do if my jewelry breaks?

Hopefully every piece you’ve purchased from us has been built to last, but the very rare odd case might arise where your jewel breaks. Don't sweat it, we can help you get your jewelry repaired.

Just complete the after sale customer service form and we’ll fix it for you.

Where is Parnusée jewelry made?

All our fine jewelry pieces are meticulously handcrafted by a community of skilled Antwerp craftsmen.

What gold is the jewelry made of?

Parnusée jewels are made of recycled 18KT solid gold,

How are lab-grown diamonds (labbies) made?

Read all about how Parnusée’s lab-grown diamonds by visiting our lab-grown diamonds page

What’s the difference between lab-grown and mined diamonds?

While their physical and chemical composition matches the world’s most expensive diamonds to perfection, lab-grown diamonds are 100% conflict-free. They’re also less expensive and cause no pollution and don’t support warlords.

Find out more about the difference here.

Are Parnusée jewels waterproof?

Yes! All our pieces are made with 18KT solid gold. They won’t rust or corrode in water, but prolonged contact with moisture can reduce the shine.

Can I resize my jewel?

For sure! Simply fill out our after sales customer service form and we'll make it happen! We always advise our customers to check out our ring size guide before placing your order.

How can I measure my ring size?

Check out our ring size guide before placing your order. You'll be able to either:

⟡ Measure a ring you own
‍
⟡ Use our international size chart to convert your size
‍
⟡ Or use our printable ring sizer

Are lab-grown diamonds real diamonds?

Lab-grown diamonds are the real deal. All that’s different between mined and lab-grown is the impact our product has on things you actually care about – social and environmental impact, education and support for local communities.

How are labbies made?

Read all about how Parnusée’s lab-grown diamonds by visiting our lab-grown diamonds page

Can you tell the difference between a labbie and a mined diamond?

Lab-grown diamonds look, feel, and are identical to mined diamonds.

Even gemologists can’t tell them apart with the naked eye, nor even a microscope. Only some high-end machines are able to detect the difference between diamonds grown in a lab and those mined from the ground.

Are lab grown diamonds GIA, HRD or IGI certified?

Yes, GIA, HRD, and IGI all grade lab grown diamonds.

We make sure to certify all our pieces over 0.5 carats. We mostly sell HRD and IGI graded diamonds (which is as good as it gets), but if you wish we can get you a GIA certificate for larger stones.

Do labbies sparkle like mined diamonds?

The sparkle of a diamond will always depend on the stone's characteristics, like its clarity and cut.

And since the physical characteristics of a mined and lab diamond are not different, their sparkles aren't different either!

Do labbies have flaws?

Lab diamonds are true diamonds with the same chemical, physical and optical properties of their natural counterparts. Each one is unique, with its own characteristics and flaws.

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Earrings

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Customer support

Some questions we get asked often

Which countries do you ship to?

Can you deliver to a PO box address?

Will I be charged duties and taxes?

Can you help me create my own piece?

Will I be charged duties and taxes?

Does Parnusée jewelry come with a warranty?

When will my order arrive?

Where's my parcel?

Can I change/cancel my order?

Your Parnusée experience...

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Hassle free returns

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